Provider information, right of withdrawal and instructions

Dear users,

with this information page and the confirmation email of your order we are fulfilling our legal information and policy obligations. Here you are informed of any circumstances, which are important regarding the conclusion and implementation of the contract.

Detailed information on the provider is located in the imprint of this page: Imprint

The following regulations for the right of withdrawal apply exclusively to consumers.

Right of withdraw and instructions

You have the right to withdraw this contract without giving reasons within fourteen days. The withdrawal period is fourteen days from the date, you or a third party who is not the carrier, have or has taken the final goods in possession.

To exercise your right, you have to inform us (FindPenguins, Pestalozzistr. 20, 80469 Munich, Germany, Phone:. +49 (0)89 381 519 75 and email: by the means of a clear statement (e.g. a regular mail letter, fax or email) of your decision to withdraw from this contract. Therefor you can use the attached withdrawal form.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the end of the withdrawal period.

Effects of withdrawal

If you are withdrawing from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest option we offer ourselves) immediately at the latest within fourteen days from the date on which we received the notification about your withdrawal of this contract. For this repayment, we are using the same method of payment that you used in the original transaction, unless explicitly agreed on otherwise; in no case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods, or until you have supplied proof that you have returned the goods, whichever is the earlier.

You have to return the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you ship the goods before the end of the fourteen day period. You are be responsible for the costs of returning goods. The consumer must compensate for lost value for any deterioration that has arisen by the means of using the goods in accordance with the conditions. The consumer must pay for any loss in value resulting from using them above and beyond pure testing and if the goods can no longer be sold as “new”.

No right of withdrawal shall exist in the case of contracts for the supply of goods, that are made to the specification of the consumer or are clearly custom-made to the personal needs of the consumer or that are not suitable for shipping back because of their nature or condition. THIS MEANS ET AL THAT THERE IS NOT RIGHT OF WITHDRAWAL FOR THE ORDER OF A PHOTO BOOK OR OTHER PRINT PRODUCTS OR ANY PRODUCT BY THESE TERMS.

End of the right of withdrawal

Sample withdrawal form

If you want to cancel the contract, please fill out the form below and send it to us:

To: FindPenguins, Pestalozzistr. 20, 80469 Munich, Germany

Hereby I (*) / we (*) withdraw my (*) / our (*) signed contract for the purchase of the following goods (*) / provision of the following services (*)
Appointed on (*) / obtained at (*)
Consumer name(s)
Consumer address(es)
Consumer signature(s) (only for messages on paper)
(*) Delete as appropriate.

Please note that the legal provisions do not apply for contracts concluded away from business premises and for distance contracts for the purchase of products in stationary stores and in stores of trading partners, as well as for the purchase of products by an entrepreneur or a company (eg for corporate events). In these cases there is no right of withdrawal.

Information on individual provisions of the contract

(a) Terms and conditions

We refer to our valid terms and conditions.

(b) Characteristics of the goods and prices are described directly related to the offered goods.

(c) The payment, delivery and performance conditions can be found on the website.

(d) Technical steps for conclusion of the contract / error correction

A contract between you and us is concluded in the following way to acquire FindPenguins products:

(1) You are entering the necessary data in the order form.

(2) The order data can be changed at any time up to confirmation of the “Buy now” button.

(3) By clicking on this button, you are making a binding declaration to us on your application for conclusion of a contract (offer). At the same time you accept our terms and conditions, which at this point you can review, and you consent to the necessary transfer of your data in the event of the conclusion of the contract. Also at this point before accepting it, you can review the consent to the privacy policy.

(4) The receipt of your order will be confirmed immediately after sending the order, via the email address provided by you. The automatically sent order confirmation email does not constitute acceptance of the contract. We accept the offer either by sending the goods or orally or in writing by fax, e-mail or regular mail letter.

(5) The contractual language is German.

(6) We are saving the contract text and are sending the order data by e-mail to you.

Information concerning access to the terms of the contract

The terms and conditions can always be reviewed on our website.