Medical Centre

For the first time ever we had to visit the medical centre, as Sheila had to have an xray on her ankle and back after the fall she had in the gym four days ago.
It has taken all this time for someone in authority to get in touch.
We made a complaint to the diamond concierge that no one had been to see Sheila about the accident, and said that we would be writing to Miami when we got home.
Since then the spa manager has been to see Sheila and said all medical expenses concerning the accident will be covered by the spa.
She's also offered us free spa treatments and offered to take us for a meal, all of which we've refused, because to be honest we've wasted four days of the cruise due to Sheila's injury and we think that is worth a bit more than a meal and a spa treatment.
The machine concerned has been pointed out to the spa manager, and she found the safety stop to be faulty, also, there where no spa staff on duty when the accident happened, and there should have been. so now we are just waiting to see what happens next.Read more