Kudos to the Service Desk

When my flight was cancelled* Virgin Australia did their best to reschedule, twice. They did poorly and anyway it wasn't helpful as my situation was particular.

So I was not feeling great about it when I showed up at the service desk a complicated request to change an old/cancelled itinerary into one I could use that was to a different destination/time/date.

On top of that, I'd already booked the flight I wanted and bought the ticket so I wanted them to cancel/refund that flight too. It wss a lot to ask, but I asked anyway and was very pleased with the results!

Thanks, Virgin Australia. I imagine that Cyclone Jasper cost you a lot more money than it cost me so I deeply appreciate the positive outcome and the positive attitude that got us to that outcome.

Aside: if you take a moment to learn the International Radiotelephony Spelling Alphabet ( https://en.m.wikipedia.org/wiki/NATO_phonetic_a… ) it will, in my experience, endear you to the folks working customer service at an airline. Almost every time I use it, someone will thank me for making their job easier.

*Cyclone Jasper really wreaked havoc in Cairns. I have a total of 5 cancelled flights now due to his shenanigans. I only booked 2 flights. It's been exciting.Weiterlesen