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- Sep 30, 2023, 4:00pm
- ☁️ 29 °C
- Altitude: 22 m
- SingaporeKampong Ayer GemuruhSingapore Changi Airport1°21’22” N 103°59’12” E
Singapore to Colombo
September 30, 2023 in Singapore ⋅ ☁️ 29 °C
Sri Lankan Airlines UL 303 | SIN/CMB
Economy Class
Airbus A330-200 | 4R-ALS
ATD/1722 | ATA/1842
Lounge: Marhaba Lounge T3
Around mid-morning, Jeff and I bade farewell to my mother and we met my classmates for a vegetarian dim sum brunch. After eating, we piled into my classmate Azima's car and she gave us a ride to the airport.
This was our first time flying Sri Lankan Airlines. The predeparture experience wasn't the best. Per their website, OneWorld Emerald members have access to complimentary seat selection, but their website wouldn't allow us to select an exit seat without paying. I emailed the customer service line only to receive a reply in broken English from an agent who clearly didn't understand my question. While in Singapore, I called the local office and the agent there said she did not understand me and she hung up on me. In the end, we purchased an exit seat for Jeff.
At the airport check in, I managed to secure the exit seat next to the seat Jeff paid for. But, they did not inform us at check in that the flight was delayed, nor did they issue a lounge invitation. When we got to the lounge, the attendant had to call to get authorization to let us in. It was only when we looked at the monitors in the lounge that we got our first indication that our flight would depart over two hours late.
The flight itself was pleasant, and it passed quickly. We arrived into a slightly chaotic and rainy Bandaranaike Airport. After getting through immigration and customs, we went to the Sri Lankan Airlines customer service desk to try and secure an exit seat for Jeff. Alas, they could not help us as the seats were either blocked or taken; we couldn’t tell which situation it was because the agent provided conflicting information.
Our stress level ratcheted up a notch when we tried to use the ATM… all three of our cards were rejected! We had to rustle up whatever cash we had and go to the money changer. For the rest of our time in Sri Lanka, we charged whatever we could our credit cards, and we managed to get by without running out of cash. On our return home, we learned that my card had been blocked because of a fraudulent charge. The card issuer could not contact me because my regular phone number wasn’t in use while I was overseas. As for Jeff, well, it turned out that both of his cards had expired and we didn't have the new cards in his wallet.
After trying to take care of business, we took an Uber to our hotel in the Fort area. The Uber fare was significantly cheaper than the taxi fares quoted in the arrivals hall. The rain soaked drive into Colombo took about 30 minutes. We were both tired by the time we got to the hotel, and we went to sleep soon after checking in.Read more